Your privacy matters at 388wi. This policy explains exactly what personal information we collect when you use the platform, why we collect it, how it is stored, and the choices you have over your own data. Please read it carefully alongside our Terms and Conditions.
These cards summarise the key privacy commitments built into the 388wi platform. Full details are in the policy sections below.
388wi collects your personal information only where there is a specific, legitimate purpose — running your account, processing PKR transactions or communicating with you about activity on your account.
388wi does not sell your personal data to third-party marketers or data brokers. Your information is shared only with the service providers required to operate the platform — payment processors, identity verification and fraud prevention.
All personal data and payment details held by 388wi are stored on secured servers with encryption at rest and in transit. Access to your data internally is restricted on a need-to-know basis.
You have the right to request a copy of the personal data 388wi holds about you, and to ask for corrections if any information is inaccurate or out of date. Contact support to make a request.
388wi uses cookies to keep your session active, remember your preferences and understand how the platform is being used. You can manage cookie preferences through your browser settings at any time.
If you close your 388wi account and wish to request deletion of your personal data, you can do so by contacting our support team. Deletion will be carried out subject to legal retention obligations.
Request a full copy of the personal data we hold about your 388wi account at any time.
Ask us to correct inaccurate or incomplete information held on your account record.
Request deletion of your personal data once your account is closed, subject to legal retention rules.
Object to certain uses of your data, including receiving marketing communications from 388wi.
Ask us to restrict processing of your data in certain circumstances while a query is being resolved.
Receive a structured copy of your data in a commonly used format where technically feasible.
To exercise any of the rights listed above, contact the 388wi support team at [email protected]. We will respond to verified requests within a reasonable timeframe. We may ask you to confirm your identity before processing a data request.
Summary: 388wi collects personal data to operate your account, process PKR transactions and keep the platform secure. We do not sell your data. You have clear rights over your information and can contact our support team at any time to exercise them.
This Privacy Policy describes how 388wi ("we", "us", "our") collects, uses, stores and protects personal information provided by users ("you", "your") of the 388wi platform, accessible at 388wi.onl. It applies to all interactions with the platform — including account registration, login, deposits in PKR, withdrawals, game play, sports betting and any communications with the 388wi support team.
By registering a 388wi account or using the platform in any capacity, you acknowledge that you have read and understood this Privacy Policy. This policy should be read alongside the 388wi Terms and Conditions. Where there is any conflict, the Terms and Conditions take precedence unless specifically stated otherwise in this policy.
388wi takes privacy seriously. The platform is built for players in Pakistan and the way we handle your data reflects the trust you place in us when you register, deposit and play. If you have questions about anything in this document, you are welcome to contact our support team directly.
388wi collects personal information in two ways: information you provide directly, and information collected automatically when you use the platform.
| Data Category | Examples | Collected When |
|---|---|---|
| Identity Data | Full name, date of birth, CNIC copy | Registration & verification |
| Contact Data | Email address, mobile number | Registration |
| Payment Data | JazzCash / Easypaisa number, bank account, card details | Deposit & withdrawal |
| Technical Data | IP address, device type, browser | Every platform visit |
| Usage Data | Games played, bets placed, session length | Every platform session |
| Communications Data | Support chat and email transcripts | When you contact support |
388wi uses the personal data we collect for the following purposes:
Marketing opt-out: If you do not wish to receive promotional communications from 388wi, you can opt out at any time by adjusting your notification preferences in account settings or by contacting support. Opting out of marketing does not affect transactional messages related to your account.
388wi processes your personal data on the following legal bases:
388wi does not sell your personal data. We do not share your information with third-party advertisers or data brokers. Your data may be shared with the following categories of third parties solely for the purpose of operating the 388wi platform:
All third-party service providers who handle personal data on behalf of 388wi are required to process that data only for the specified purpose and to maintain appropriate security standards. They are not permitted to use your data for their own independent purposes.
388wi retains your personal data for as long as your account remains active and for a period thereafter as required for legal, compliance and dispute-resolution purposes. The table below gives a general indication of retention periods by data type:
| Data Type | Retention Period | Reason |
|---|---|---|
| Account & identity data | Duration of account + 5 years after closure | Legal obligation, dispute resolution |
| Transaction records | Minimum 5 years from transaction date | Financial record-keeping requirements |
| Support communications | 3 years from last interaction | Dispute resolution & quality monitoring |
| Technical & usage logs | Up to 12 months rolling | Security monitoring & fraud prevention |
| Cookie data | As per individual cookie expiry (see Section 8) | Session management & analytics |
When data is no longer required for any of the above purposes it will be securely deleted or anonymised. Anonymised data — where it is no longer possible to identify you — may be retained indefinitely for statistical analysis and platform improvement.
388wi applies a range of technical and organisational measures to protect your personal data from unauthorised access, loss, alteration or disclosure. These measures include:
While 388wi takes security seriously and applies reasonable measures, no platform can guarantee absolute security. You play an important role in protecting your own account by keeping your login credentials private and by contacting support immediately if you suspect your account has been accessed without your authorisation.
Never share your 388wi password with anyone — including people claiming to be 388wi support staff. Genuine support agents will never ask for your password.
388wi uses cookies and similar browser-based technologies to provide certain features and to understand how the platform is being used. A cookie is a small text file stored on your device by your browser when you visit a website.
You can manage or disable non-essential cookies through your browser's settings. Please note that disabling cookies may affect the functionality of certain parts of the 388wi platform. Most browsers allow you to view, manage and delete cookies through the settings or privacy menu.
388wi is strictly an adult platform. We do not knowingly collect personal data from anyone under the age of 18. All account registration processes include an age confirmation step, and accounts are subject to identity verification which includes confirmation of date of birth.
If 388wi becomes aware that personal data has been collected from a person under the age of 18, that data will be deleted and the account closed. If you believe a minor has registered an account using false information, please contact our support team immediately so that we can investigate and act quickly.
For guidance on preventing minors in your household from accessing online gaming platforms, please visit the Responsible Gaming page.
388wi may update this Privacy Policy from time to time to reflect changes in the way the platform operates, changes in applicable requirements, or improvements to our data practices. When the policy is updated the "Last updated" date at the top of this page will be revised.
For significant changes that affect how your personal data is used, 388wi will make reasonable efforts to notify registered users via the contact details held on their account. Continued use of the platform after a revised policy has been published constitutes your acceptance of the updated policy. If you disagree with any changes, you may contact support to request account closure.
If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or want to raise a concern about how your personal data has been handled, please contact the 388wi support team. All privacy-related requests will be handled with care and responded to as promptly as possible.
Support email: [email protected] | Available: 24 hours a day, 7 days a week
For questions about the platform's general rules please refer to the Terms and Conditions. For tools to help manage your gaming activity, visit the Responsible Gaming page.
Now that you know how 388wi protects your personal data, you can register with confidence. Deposit in PKR via JazzCash or Easypaisa, explore hundreds of Slots, Live Casino tables and Cricket betting markets — all secured behind industry-standard encryption.
18+ only. Please play responsibly and within your means.